1. Introduction
2. Data Categories Collected
3. How We Use Your Information
4. Data Recipients & Third-Party Sharing
5. Data Retention
6. User Rights & Controls
7. Security & Data Protection
8. Children’s Privacy
9. Cookies & Tracking Technologies
10. Compliance with Privacy Laws
11. Third-Party Links & Services
12. Updates to This Privacy Policy
13. Complaints & Dispute Resolution
14. Limitations & Disclaimers
15. Contact Information
16. Acknowledgment

1. Introduction

One Stop Patio Shop (“we,” “us,” “our,” or “Company”) is a patio, deck, pergola and carport design and installation business based in Perth, Western Australia. This Privacy Policy explains how we collect, use, store, share, and protect personal information across our website, digital platforms, and services.

This policy applies to:

• Visitors to onestoppatioshop.com.au and our website
• Prospective clients who contact us for information or quotes
• Clients who engage our patio, carport, pergola, and outdoor structure design and installation services
• Anyone who provides information through contact forms, booking systems, or direct communication

By accessing our website or services, you agree to this Privacy Policy. If you do not agree, please do not use our services.

2. Data Categories Collected

2.1 Information You Provide Directly

Contact Forms & Enquiries

• First name and last name
• Email address
• Phone number
• Suburb and property address
• Message content describing your enquiry
• Any other information you voluntarily provide

Quote & Site Measure Booking

• Full name and contact details
• Property address and suburb
• Preferred date and time for a site measure or consultation
• Product interest (flat, gable, skillion, alfresco, pyramid hip roof, carport or pergola)
• Budget and project scope information

Client Project Data

• Site plans and property measurements
• Council and Shire approval documentation (building licence, planning application, Water Corporation requirements)
• Neighbour comment forms (where required for setback approvals)
• Design preferences (roof type, colour, materials)
• Financing and deposit information
• Photographs of the property and completed work (with consent)

Communication & Correspondence

• Email messages and attachments
• Phone call notes and call summaries
• Site visit and consultation notes
• Support requests and feedback on our services

2.2 Information Automatically Collected

Website & Technical Data

• IP address and approximate geolocation
• Device type, operating system, and browser version
• Pages visited and time spent on each page
• Referring source (how you found us) and exit pages
• Session information and unique identifiers

Analytics & Behavioural Data

• Interaction patterns with our website and content
• Which products, designs, or pages you view
• Form submission patterns and completion rates
• Quote request and enquiry conversion data

2.3 AI Tool Interaction Data

When you interact with our services through AI-powered tools (such as our ChatGPT application), we may receive and process the text you submit, including questions about our flat, gable, skillion, alfresco and pyramid hip roof patios, carports, pergolas, decks and roof materials, pricing, availability, installation timelines, Shire and Council approval processes, and site measure and quote bookings. AI-generated responses are for general informational purposes only. Your inputs may also be processed by third-party AI platforms, including OpenAI, in accordance with their own privacy policies. We do not permanently store conversational data unless necessary for customer support, security, or legal compliance.

3. How We Use Your Information

3.1 Service Delivery

• Respond to enquiries and provide information about our patios, carports, and pergolas
• Schedule and manage site measures and consultations
• Design, supply, and install outdoor living and entertaining structures
• Prepare quotes, contracts, and Shire/Council approval documentation
• Manage ongoing client relationships and after-installation support
• Provide technical support and troubleshooting

3.2 Business Operations

• Maintain accurate client records and enquiry databases
• Process payments, deposits, and manage billing
• Execute contracts and manage service agreements
• Track job progress, scheduling, and deliverables
• Document communications and project decisions

3.3 Marketing & Business Development

• Identify potential clients and follow up on enquiries
• Create case studies and before/after galleries (with client permission)
• Refine our service offerings and product range
• Develop targeted marketing campaigns
• Build and maintain enquiry and prospect pipelines

3.4 Analytics & Continuous Improvement

• Analyse website usage and user behaviour patterns
• Track which products and content generate interest
• Measure campaign and website effectiveness
• Identify technical issues and usability problems
• Improve website functionality and user experience

3.5 Communication

• Send appointment and site measure reminders and confirmations
• Provide quote, project, and installation updates
• Follow up on initial enquiries and quotes
• Request feedback on our services
• Send promotional materials and offers (with consent)

3.6 Compliance & Legal Obligations

• Meet legal requirements under the Australian Privacy Act
• Enforce terms of service and contracts
• Prevent fraud and unauthorised access
• Respond to lawful requests from authorities
• Maintain audit trails and compliance records

4. Data Recipients & Third-Party Sharing

4.1 Data Processors & Service Providers

We share your information with trusted partners who process data on our behalf:

OpenAI’s privacy policy can be found at openai.com/policies/privacy-policy.

4.2 Data Sharing Within One Stop Patio Shop

• Sales and customer service teams receive enquiry information
• Installation and project teams receive job and site details
• Office and finance staff receive billing and payment information
• Management receives aggregated analytics and business insights

4.3 Data We Do NOT Share

• We do not sell personal information to third parties
• We do not rent or lease contact lists
• We do not share data with unaffiliated marketing companies
• We do not disclose data to data brokers
• We do not share client data with competitors

4.4 Sharing with Legal Authority

We may disclose information if required by law, court order, or government request, or if we believe disclosure is necessary to comply with legal obligations, enforce our terms of service, or protect the rights and safety of One Stop Patio Shop, our users, or the public.

5. Data Retention

5.1 Retention Periods by Data Category

5.2 Data Deletion

Upon request, we will delete your personal information within 30 days, except where:

• Data is required for legal compliance or tax obligations
• Data is necessary to enforce contracts or complete a job already in progress
• Data has been anonymised or aggregated
• Data has already been shared with third parties (deletion requires their action)

To request deletion, contact: sales@onestoppatioshop.com.au

6. User Rights & Controls

6.1 Your Privacy Rights

Right to Access

You may request a copy of your personal information. We will provide it within 30 days in a readable format.

Right to Correct

You may request correction of inaccurate or incomplete information. We will update records within 30 days.

Right to Delete

You may request deletion of your personal information. We will delete within 30 days unless legal obligations require retention.

Right to Data Portability

You may request your data in a portable, machine-readable format (CSV, JSON, etc.). We will provide within 30 days.

Right to Opt-Out

• Opt out of marketing communications by clicking “unsubscribe” in emails
• Opt out of analytics and tracking via browser settings (some functionality may be limited)
• Manage cookie preferences through our cookie banner

Right to Restrict Processing

You may restrict how we use your data in certain circumstances. We will honour reasonable restrictions while maintaining core service functionality.

6.2 How to Exercise Your Rights

Contact us to exercise any of these rights:

• Email: sales@onestoppatioshop.com.au
• Phone: +61 8 6500 0614
• Mailing Address: 1061 Thomas Road, Anketell WA 6167, Australia
• Website: onestoppatioshop.com.au

Please include your full name, email address, and a clear description of your request. We will respond within 30 days. Complex requests may take an additional 30 days.

7. Security & Data Protection

7.1 Security Measures

One Stop Patio Shop implements industry-standard security practices to protect your information:

Technical Security

• SSL/TLS encryption for data in transit
• Encrypted storage for sensitive data at rest
• Firewalls and intrusion detection systems
• Regular security reviews and vulnerability testing
• Secure authentication for internal systems

Administrative Security

• Access controls limiting data to authorised personnel only
• Staff confidentiality agreements
• Regular privacy and data handling training
• Role-based access control systems
• Audit logs and activity monitoring

Physical Security

• Secure office facilities with restricted access
• Backup systems and disaster recovery protocols
• Secure handling of physical documents, plans, and contracts

7.2 Limitations

While we take security seriously, no system is 100 percent secure. We cannot guarantee absolute protection against all threats. Use our services at your own risk.

7.3 Data Breach Notification

If we discover a breach affecting your personal information, we will:

• Notify you without undue delay (within 30 days)
• Provide details of the breach and affected data
• Suggest steps you can take to protect yourself
• Notify relevant authorities where required by law

8. Children’s Privacy

Our website and ChatGPT application are available to users aged 13 and older for informational purposes. Our patio, carport, pergola and outdoor structure design and installation services are contracted with property owners or authorised representatives. We do not knowingly collect information from children under 13. If we become aware that a child under 13 has submitted information, we will delete it immediately.

9. Cookies & Tracking Technologies

9.1 Cookie Types

Essential Cookies (Required)

• Session management and authentication
• Security and fraud prevention
• Basic website functionality

Performance & Analytics Cookies (Optional)

• Website analytics and traffic tracking
• Performance monitoring and optimisation
• User experience improvement

Marketing Cookies (Optional)

• Personalised content and advertising
• Retargeting and remarketing campaigns
• Social media integration

9.2 Cookie Management

You can control cookies through your browser settings. Most browsers allow you to refuse cookies or alert you when cookies are being sent. Disabling cookies may limit website functionality.

9.3 Third-Party Tracking

Third parties may set their own cookies and tracking pixels on our website. Review their privacy policies for details on how they handle your information.

10. Compliance with Privacy Laws

10.1 Australian Privacy Act Compliance

One Stop Patio Shop complies with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs), including:

• Lawful and fair collection of personal information
• Limited use and disclosure of information
• Data quality and security standards
• User access and correction rights
• Openness and transparency in practices
• Individual privacy complaint handling

10.2 Other Jurisdictions

If you are located outside Australia and interact with our website or services, we will handle your personal information in accordance with this policy and applicable local laws to the extent they apply.

11. Third-Party Links & Services

Our website may contain links to third-party websites and services. One Stop Patio Shop is not responsible for their privacy practices or content. Review their privacy policies independently before providing any information.

12. Updates to This Privacy Policy

We may update this Privacy Policy to reflect changes in legal requirements, new features, or business practices. When we make material changes, we will:

• Post updates here with a new “Last Updated” date
• Notify users of material changes via email or prominent notice on our website
• Request consent if required by law

Your continued use of our services constitutes acceptance of updated policies.

13. Complaints & Dispute Resolution

13.1 Contact One Stop Patio Shop First

If you have privacy concerns or complaints:

• Email: sales@onestoppatioshop.com.au
• Phone: +61 8 6500 0614
• Mailing Address: 1061 Thomas Road, Anketell WA 6167, Australia
• Website: onestoppatioshop.com.au

We will investigate and respond within 30 days.

13.2 Regulatory Authorities

If dissatisfied with our response, you may contact the relevant regulatory authority:

Australia (OAIC)

• Office of the Australian Information Commissioner
• Website: www.oaic.gov.au
• Phone: 1300 363 992

14. Limitations & Disclaimers

This privacy policy is for informational purposes and is not a substitute for legal advice. One Stop Patio Shop provides this policy “as-is” without warranties. We are not liable for unauthorised access, data loss, or breaches beyond our reasonable control.

For specific legal guidance regarding your privacy rights, consult a qualified privacy attorney.

15. Contact Information

One Stop Patio Shop Privacy & Compliance

• Email: sales@onestoppatioshop.com.au
• Phone: +61 8 6500 0614
• Mailing Address: 1061 Thomas Road, Anketell WA 6167, Australia
• Website: onestoppatioshop.com.au

16. Acknowledgment

By using One Stop Patio Shop’s website, services, or platforms, you acknowledge that you have read, understood, and agree to this Privacy Policy and our collection and use of your information as described.

© One Stop Patio Shop. All Rights Reserved.